UI/UX Guidelines
Introduction
Importance of UX in Digital Governance
Objective of the Guidelines
Target Audience
Scope of the Document
Understanding UX
Definition and Significance of User Experience (UX)
Usability
Accessibility
Learnability
Efficiency and Intuitiveness
Differences Between UI and UX
The UX Design Process
Setting the Foundation
Defining Objectives
Identifying Key Stakeholders
Research Phase
User Interviews
Surveys and Questionnaires
Journey Mapping
Developing User Personas
Conducting Competitive Analysis
Design Phase
Ideation and Brainstorming
Wireframing (Low-Fidelity and High-Fidelity)
Prototyping and Visual Design
Testing Phase
Usability Testing
Accessibility Testing (WCAG Standards)
Iterative Design Improvements
Implementation Phase
Development Handoff and Collaboration
UX Design Guidelines
Know Your User
Navigation and Information Architecture
 Navigation Elements
Breadcrumbs and Sitemaps
Task Orientation
Forms and Data Entry
Writing and Content Quality
Design for All: Inclusivity Principles
Accessibility Testing Checklist
Enhancing Visual Accessibility
Supporting Assistive Technologies
Personalization
Language Preferences
Custom Dashboards and Notifications
User-Specific Recommendations
Trust and Credibility
Security Measures and SSL Implementation
Domain and Branding Standards
Grievance Redressal Mechanisms
Technical Considerations
Mobile-First Approach and Responsiveness
Compliance Standards
WCAG (Web Content Accessibility Guidelines)
GIGW (Guidelines for Indian Government Websites)
Optimization for Performance
Page Load Times
Responsive Grids and Layouts
Design System Overview
Purpose of a Design System
Components of the Design System
Typography
Color Palette
Iconography and Visual Hierarchy
Using the Design System
Tools and Templates Provided
Best Practices for Customization
Implementation Framework
Steps for Adopting UX Guidelines
Tools and Resources for Implementation
Training and Workshops
Evaluation and Feedback
Conducting UX Audits
Gathering Feedback
Surveys and Polls
Analytics and Heatmaps
Reporting and Documentation
Case Studies and Examples
Examples of Good UX in Government Applications
Lessons Learned from Poor UX Implementations
Annexure
Glossary of Key Terms
Compliance Checklist for UX Implementation
FAQs
Home
Technical Considerations
Technical Considerations
Mobile-First Approach and Responsiveness
The mobile-first approach and responsiveness are essential design principles that prioritize user experience on mobile devices while ensuring compatibility across all screen sizes. These practices address the growing reliance on...
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Compliance Standards
Compliance standards are a set of rules, regulations, and guidelines that digital platforms must adhere to in order to ensure legal, ethical, and functional integrity. These standards cover aspects such...
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WCAG (Web Content Accessibility Guidelines)
The Web Content Accessibility Guidelines (WCAG) are a set of internationally recognized standards for making web content accessible to people with disabilities. Created by the Web Accessibility Initiative (WAI) of the World...
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GIGW (Guidelines for Indian Government Websites)
The Guidelines for Indian Government Websites (GIGW) are a comprehensive set of standards and best practices established by the National Informatics Centre (NIC) to ensure that government websites and portals...
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Optimization for Performance
Optimization for performance ensures that digital platforms deliver a fast, seamless, and efficient user experience. A well-optimized platform reduces loading times, minimizes resource usage, and handles high traffic effectively. This...
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Page Load Times
Page load time is the duration it takes for a web page to fully display its content to a user. Fast page load times are critical for creating a positive...
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Responsive Grids and Layouts
Responsive grids and layouts are design techniques that ensure web content adapts seamlessly to various screen sizes and orientations. They are essential for delivering a consistent user experience across devices,...
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